On-site consulting — eyes on the floor when the problem won't sit still

When rejection rates spike or bath chemistry drifts, every day of continued production is money burnt. Remote diagnosis works for clear-cut cases; for everything else, we visit your plant, watch a production cycle, pull bath samples, and diagnose the issue with your team in front of us. Most on-site engagements resolve in 2–4 days — the faster turnaround is itself part of the value.

What the service covers

How we approach it

1. Triage call — 30-minute call to understand the issue, recent production data, and whether an on-site visit is actually needed.
2. Scope & schedule — clear objectives for the visit (what success looks like), duration (typically 2–4 days), and logistics.
3. On-site engagement — production observation, bath sampling, operator interviews, equipment checks.
4. Fix & verify — corrective action implemented with your team, first good batches run and QC'd before we leave.
5. Written summary — what we found, what we fixed, what to watch. Typically a 5–10 page document you can file.

What you get at handover

• Root-cause diagnosis for the reported issue
• Corrective action implemented and verified on-line
• Trained operators on the specific fix and its monitoring
• Written visit summary with findings, fixes, and recommendations
• Bath chemistry report if analysis was performed
• 2-week post-visit remote support window

Frequently asked questions

How fast can you visit?

For urgent production issues, same-week is usually possible in South and West India; 5–10 days for North and East. Non-urgent visits are scheduled 2–4 weeks out.

What's the minimum engagement?

Two days on-site is our minimum. One-day visits rarely give us time to observe a full production cycle, sample baths, and verify a fix. For very simple issues we'll usually suggest remote consulting instead.

Do you charge travel on top?

Travel (flights + local hotel) is billed at actuals against your approval, no markup. Local transport during the visit is included in the day rate. Charges are confirmed in writing before the visit.

Is this different from your optimisation audit?

Yes. An audit is structured, comprehensive, and covers the whole plant — typically 3–5 days and a written report. On-site consulting is focused on a specific issue — typically 2–4 days and a targeted fix. If you don't know which you need, we'll tell you on the triage call.